FAQ

1. DO YOU DELIVER, SET UP, AND PICK UP?
Yes, we do! We deliver and pick up all rental products.

2. DO YOU PROVIDE EXTENSION CORDS FOR RENTALS?
Yes, we provide heavy-duty extension cords up to 50 feet long.

3. IS YOUR COMPANY INSURED?
Yes, we are a fully insured and licensed company, and we have been in business for 20 + years.

4. DO YOU REQUIRE A DEPOSIT?
Yes, we do require a deposit to hold the date and full payments prior the event.Payment cannot be made on the delivery of your event.

5. DO THE BLOWERS NEED TO STAY ON ALL THE TIME?
Blowers must stay on while using the inflatable during your event. There is an on-off switch that you can use to turn off the blower after your event is over.

6. ARE YOUR INFLATABLES CLEAN?
Yes, all inflatables are cleaned and sanitized after each rental.

7. DO YOU CHARGE A DELIVERY FEE?
We provide free delivery within a 5-mile radius. Beyond that, a delivery fee will be added.

8. CAN WE PAY ON DELIVERY?
No, you can’t .

**9. HOW BIG ARE YOUR BOUNCE HOUSES/WATERSLIDES?
Please note that the space required for each unit is listed below its picture on our website.

10. DO YOU SET UP ON CONCRETE?
Yes, we do for bounce houses only. We use a heavy-duty tarp underneath the unit with 4 heavy sandbags. Please note there is an extra charge for the tarp and sandbags.

11. WHEN DO YOU DELIVER AND SET UP FOR RENTALS WITH YOUR COMPANY SUPERVISION?
For Saturday events, we deliver your inflatables on Friday between 11:30 AM and 3.30 PM, except for waterslides. Waterslides are delivered the morning of your event and picked up the same day . For events on other days, we deliver on the morning of your event and pick up the next morning.

12. DO YOU DELIVER TO CITIES NOT LISTED IN YOUR DELIVERY AREA?
It depends. Please call our office to see if we can accommodate your request.

13. WHAT IF I NEED TO CANCEL?
Please give our office a call at [636-7730].

14. WHAT IS YOUR WEATHER POLICY?
Please call our office 48 hours before your event if you wish to cancel. We do deliver inflatables in the rain. The only time we will not deliver your inflatable is if winds are in excess of 30 MPH.

15. WHAT KIND OF WATER SUPPLY WILL I NEED FOR MY WATER INFLATABLE
All we need is your garden hose hooked up to a water supply.

16. CAN INFLATABLES BE SET UP INDOORS?
Yes, they can. Since all inflatables are different sizes, we can work with you to determine if the rental you selected will fit in your venue.

17. CAN I PICK UP AND SET UP MY RENTAL MYSELF?
Safety is our #1 priority. Some companies allow customers to pick up and set up rentals on their own, but we believe it is our responsibility to ensure the setup area is evaluated by our driver, use the proper length extension cord, and secure the inflatable with proper stakes and tie-downs to ensure safe operation. However, we do allow clients to pick up and set up rentals themselves under the following conditions:

• Client Responsibility Clause: The client assumes full responsibility for the safe and correct setup and operation of the rental equipment. The client must adhere to all safety guidelines provided by Partyland Company Ltd and must sign a liability waiver prior to pickup. The waiver releases Partyland Company Ltd from any responsibility for injuries, damages, or other issues arising from the client’s setup or use of the equipment.

This option is available for specific types of equipment only. Please contact us to discuss your requirements and determine if self-setup is appropriate for your rental.


18. DO YOU DELIVER TO SAVANNAH / OPEN FIELDS / PARKS?
We do deliver to state parks with specific arrival time and removal. Additional charge will also be incurred.